Month: January 2010

measure what matters.

Return on Investment (ROI) is an interesting and important concept. In professional service firms the “cost benefit” of business development is often difficult to segregate, calculate, and measure. Not because it’s a difficult concept, but because there are so many

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brutal honesty.

Communication is the key to business success. It is the foundation of relationships, internal and external. Communication sets expectations, builds (or destroys) trust, and celebrates results. The challenge faced by most professional service firms it that their communication is inward,

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resolve. resolute. revolution.

The New Year brings opportunity to review, reflect, and remember, what’s working and what’s not. It is easy to hang on to the status quo, “the way we’ve always done it” because change is hard; knowing what to change, even

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